Privacy Policy

1. OVERVIEW

Welcome to the Privacy Policy of Honnasiri VinFast. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, process, share, and protect your personal information when you visit our showroom in Mysore, use our website, book test drives, register vehicles, or request service appointments.

By accessing our website and utilizing our services, you consent to the data collection and usage practices described in this policy.

2. INFORMATION WE COLLECT

We collect personal information that you voluntarily provide to us when registering interest, booking services, or coordinating purchases. This includes:

• Contact Information: Your name, email address, physical address, and mobile number.
• Vehicle Preference Data: Selected VinFast vehicle models, configurations, and test drive choices.
• Purchase & Document Details: ID proof, address proof, PAN card, driving license, and other KYC documents necessary for RTO registration, insurance coverage, and financing.
• Service History: Vehicle details, service booking preferences, maintenance requests, and history.

3. HOW WE USE YOUR INFORMATION

We process your personal data under legal, contract fulfillment, and business requirements to:

• Confirm and manage your vehicle bookings, test drives, and service appointments.
• Process RTO registration, tax payments, and mandatory insurance policies on your behalf.
• Connect you with authorized banking partners for vehicle financing requests.
• Provide customer support, transaction notifications, and after-sales service communications.
• Improve our dealership operations and website user experience.

4. INFORMATION SHARING & DISCLOSURES

We do not sell, rent, or trade your personal information. We only share relevant details with trusted third parties to facilitate your vehicle purchase, including:

• VinFast India (Corporate): For warranty activation, customer profiles, and product updates.
• Government & RTO Authorities: For mandatory vehicle registration and road-tax compliances.
• Insurance & Finance Partners: To secure vehicle loans and active insurance coverages at your request.
• Service & Logistics Partners: For transport, delivery setups, and custom accessory fits.

5. DATA SECURITY

We implement appropriate physical, technical, and organizational security measures to protect your personal information against unauthorized access, loss, alteration, or disclosure. Booking data is saved in encrypted databases, and online payments are handled securely through certified gateways.

6. COOKIES AND TRACKING

Our website uses browser cookies to store display preferences, enhance site navigation speed, and collect aggregated website traffic statistics. You can disable cookies in your browser settings, though doing so might affect certain website functionalities.

7. YOUR RIGHTS

Under data protection guidelines, you have the right to request access to the personal data we hold about you, request corrections to inaccurate information, or request the deletion of your data when it is no longer required for active vehicle registration, invoicing, or legal record compliance.